1. Cancellation: • Allowed within 12 hours or before shipment. • After shipment, cancellations not accepted. 2. Return/Refund Eligibility: • Damaged/defective/wrong product: Report within 24 hours. • Not eligible: Used products, missing packaging, customized items. 3. Refund Process: 5–7 business days via original method/UPI. 4. Return Shipping: • Our mistake: We pay. • Customer reason: Customer pays.